The first step in obtaining services from the ORNL Metrology Laboratory is to confirm that the laboratory is capable of performing the service to your expectations and that the ORNL Metrology Laboratory’s performance of the work is not in direct competition with private-sector laboratories. This can be accomplished by contacting the Metrology Laboratory’s Manager.
Once it has been determined that the ORNL Metrology Laboratory is capable of providing the service, a Request for Quotation online form should be completed, describing the service thoroughly, including:
Upon receipt of the Request for Quotation (RFQ) online form, the ORNL Metrology Laboratory will review the RFQ to ensure its capability to perform the work and will return a quotation, including a cost (based on our standard rate structure) and estimated time to perform the work after receipt equipment and execution of proper contracting documents. If the quotation is acceptable, the customer will advise the ORNL Metrology Laboratory contact who will initiate the process to establish a formal contractual arrangement (called a Material and Services Order) between ORNL and the customer.
The customer will receive, via email, the Material and Services Order and an Advanced Payment Invoice. NOTE: Advance payment is required for all work under the terms of our Prime Contract with DOE.
Note to External Customers: If you experience problems submitting the form, you may print the completed form and e-mail it to the Metrology Laboratory’s Manager.
Once the Materials and Services Order form is signed, returned and payment is received, the ORNL Metrology Laboratory will provide details for shipment of your equipment to ORNL, perform the requested services and return ship the equipment to you Please do not ship equipment to ORNL prior to receipt of details to be used for shipment. ORNL cannot be responsible for equipment shipped prior to authorization.
For customers who anticipate an on-going need for services from the ORNL Metrology Laboratory, a “Blanket Agreement” can be established which pre-establishes the contractual arrangement and requires only a “release” against that “Blanket Arrangement” and funding to enable the ORNL Metrology to commence work.
The contracting arrangements for Federal, State and Local Governmental organizations and contractors for those organizations are slightly different and are somewhat dependent upon the specific organization requesting services. Please contact the ORNL Metrology Laboratory to determine the process for obtaining services for those specific organizations.